Please keep in mind payments must be received on or before the 15th to avoid a penalty. U.S. Postmarks, postage meter indication or foreign postmarks are not acceptable for determining timeliness of mailing.
The City of Van Wert offer five (5) methods to pay your bill:
- By Mail
- In Person
- Bank Draft (Found on the website under “Direct Payment Application” or picked up in the office)
- Drop Box (located on the West side of the building)
- Online by Debit / Credit Card
If your water has been disconnected due to delinquency, your balance and a re-connection fee must be paid before your service will be restored.
Payments in person may be made at the walk-up window next to the elevator within the Municipal Building. A handicap entrance is at the rear of the building. Other visitor parking is located on the west side of the building. Drive up payments are available along with envelope deposits placed in the drop-off slot.
Mail in Payments may be addressed to:
Van Wert Water Works
515 East Main Street
Van Wert, Ohio 45891
Checks should be made payable to “Van Wert Water Works”
Please bring your bill with you when making a payment so the correct account is credited.
All bills become due the 15th of each month. All accounts that are not paid by the 15th will be charged an additional 10% as a penalty for late payment. When a water account goes unpaid for one month, and the customer receives a two-month bill, it is mailed with a disconnect notice on the statement. If services has been disconnected for delinquency the total amount of the bill, including all service fees, must be paid in full in order for service to be restored. The city has until the following business day to reconnect services once payment has been received in full.
During the monthly readings of water use, members of this department watch for abnormally high usage, which may indicate a water leak. When a condition has been noted, as a courtesy the customer is notified by phone; or a high usage alert notice is mailed. Customers are encouraged to contact the water office if they have a reason to suspect a leak.